All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, the seller will not be held responsible.
An item may be canceled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Items are entitled to be refunded or returned based on a complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
IN-STORE SERVICE CONDITION:
Repair prices are subject to go up or down depending on the current price of the individual part. iGeeks has no control of the inconsistent pricing.
In-store repairs generally, takes about 30mins - an hour. If the technician needs to place a special order or send the customer’s device out to a specialist it will take up to 3-10 business days. Rush orders are expected to pay an additional shipping fee.
Any special-order requests for parts that we do not carry or have in stock will have to be purchased through a third-party vendor. Special order parts generally take anywhere from 3-10 business days.
We are not liable for any shipping delays or defective parts that are sent to us from the vendor. We will do our best to meet the customer's requirements but we cannot control third-party vendors. There will be no discounts over the misinterpretation or misunderstanding of this policy. Please do not have us go through with special orders if your device or part is a time sensitive manner.
All of our services come with a 30-day warranty. The warranty will be voided if there is any evidence of improper handling, improper use, physical damage, water damage, or tampering. iGeeks is not responsible for any additional damages discovered that were not noted prior to service and any software related issues prior, during, and after repair. There are no refunds on repairs or accessory sales.
If an item is not picked up after 30 days after completion of repair without prior arrangements, you forfeit possession of your device and we may sell it to cover expenses put into your device.
Warranty policy will be printed or emailed upon each receipt, so customers are informed.
We accept returns for damaged or defective parts, phones, and accessories within 14 days and with receipt only. We will charge a 15% restocking fee for any parts used during a repair or return for any other reason (ie, buyer's remorse). There will be no returns on any labor extensive repairs unless approved by managers.
Any complaints about items or sellers may be sent to our support team: email@example.com. There is no guarantee of a resolution. Each case will be looked at individually, and the technician will be in contact as well.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
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